🌿 Refund & Return Policy

Forestsage – Thoughtful Care for Every Concern

At Forestsage, your satisfaction and trust are deeply valued. While we take utmost care in packaging and delivering your order, we understand that sometimes things may not go as planned.

We offer returns or replacements only in the following situations:

  • The product was damaged in transit

  • The product has a physical defect

  • An incorrect product was delivered to you

To initiate a return or replacement, please write to us at care@lightslategray-nightingale-862383.hostingersite.com within 48 hours of receiving your order. Kindly include clear photos of the issue so we can assist you promptly.

🚫 Returns Not Accepted If:

  • The product has been used or opened

  • The seal is broken

  • The serial number or label is tampered with

Once we receive and inspect your returned item, we’ll update you on the eligibility.

  • If approved, your refund or replacement will be processed right away.

  • If not eligible, we’ll safely ship the product back to you.

💳 Refund Timelines:

  • Online Payments: Refunded to the original source within 7 working days

  • Cash on Delivery Orders: Refunded to your bank account within 14 working days

If you have any questions, we’re here to help — reach out to us at support@lightslategray-nightingale-862383.hostingersite.com.
Your skin and your experience both deserve gentle, honest care.